Refund policy

Returns, Refunds & Exchanges Policy

Last Updated: October 16, 2026

Theseute products are printed and made to order after you place your order. For that reason, we do not accept returns or exchanges for change of mind, personal preference, or a size selected incorrectly by the customer.

If something is wrong with your order, we will make it right with a free replacement or a full refund.

We Will Replace or Refund Your Order If

  • The item arrived damaged
  • The item is defective or the print quality is poor
  • You received the wrong item or wrong design
  • We shipped the wrong size
  • Your order has not arrived within 30 days after processing is complete (see our Shipping Policy)

How to Make a Claim

Email support@theseute.com within 30 days of delivery with:

  • Your order number
  • Clear photos showing the problem
  • A photo of the package label or QR code (if available)

You do not need to send the item back unless we ask. Please do not return items without contacting us first, and do not send items to the return address printed on the package, as it may belong to a fulfillment partner.

Not Eligible for Refund or Replacement

  • Change of mind or personal preference about color, material, or style when the item matches its description
  • Wrong size selected by the customer (please check the size options and our Size Chart before ordering)
  • An incorrect or incomplete shipping address provided at checkout

Refund Processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, refunds usually appear within 3–10 business days.

Replacement Orders

Approved replacements are free of charge and follow the same processing and shipping times as a new order (see our Shipping Policy).

Order Changes & Cancellations

You may request changes or cancellation within 12 hours of placing your order. After that, production may have started and the order can no longer be changed or canceled.

Contact Us

Theseute LLC
5030 Timberline Rd, Num 5246, Cheyenne, WY 82009, United States
Email: support@theseute.com
U.S. Phone: +1 (601) 996-3179
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (MT). We respond within 1–2 business days.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.