Shipping policy
Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with Theseute.
This Shipping Policy explains how Theseute LLC, doing business as Theseute, processes, ships, tracks, and delivers orders placed through theseute.com.
Please review this policy before completing your purchase.
Order Processing
All orders are processed after payment has been successfully received and verified.
Because many of our products are made to order, production may begin shortly after your order is placed.
Processing Time: 5–15 business days
Orders are generally processed Monday through Friday, excluding applicable holidays.
Processing time is separate from shipping/transit time.
Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email containing your tracking details.
Fulfillment Locations
We work with fulfillment and production partners in multiple locations, including the:
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United States
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Europe
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China
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Vietnam
Depending on the product, inventory availability, production capacity, and delivery destination, your order may be produced or shipped from a location different from our business address.
As a result, individual items within the same order may occasionally arrive in separate packages.
Shipping Rates
United States
Standard Shipping: $8.99 USD
Free Standard Shipping: Orders over $99 USD
International
Standard Shipping: $9.99 USD
Free Standard Shipping: Orders over $99 USD
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery Times
Delivery estimates begin after the order has completed processing and has been shipped.
United States
Estimated Transit Time: 10–15 business days
Orders may be delivered by USPS or another shipping carrier depending on the fulfillment location and destination.
International
Estimated Transit Time: approximately 2–5 weeks
International orders may be delivered by EMS, postal services, international logistics providers, or local last-mile carriers depending on the destination.
These delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary because of:
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Carrier delays
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Customs processing
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Weather conditions
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Peak holiday periods
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Transportation disruptions
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Local delivery conditions
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Other circumstances outside our reasonable control
Total Estimated Delivery Time
Please remember that processing time and shipping time are separate.
For example, a U.S. order may require:
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Processing: 5–15 business days
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Shipping/Transit: approximately 10–15 business days
The estimated total delivery timeframe for a U.S. order is therefore generally 15–30 business days from the date the order is successfully processed for production, although actual delivery times may vary.
International orders may require:
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Processing: 5–15 business days
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Shipping/Transit: approximately 2–5 weeks
Please consider both periods when estimating when your order will arrive.
Order Tracking
Once your order has shipped and tracking information is available, you will receive a shipping confirmation email.
You can also use our Track Your Order page where available.
Tracking may require:
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Your order number
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Your email address
Please allow approximately 24–72 hours after shipment for tracking information to become active in the carrier's system.
Tracking Updates
Tracking information may not update continuously while a package is in transit.
This is particularly common with international shipments when packages are:
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Moving between countries
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Being transferred between carriers
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Awaiting customs processing
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Moving between distribution facilities
A temporary lack of tracking updates does not necessarily mean that a package has been lost.
Shipping Delays
If your order has exceeded its estimated delivery timeframe, please contact us at:
Please include your order number so we can review the shipment and available tracking information.
We will investigate the issue and work with you to determine an appropriate resolution.
Orders Not Received
If your order has not arrived within:
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30 days for U.S. orders, or
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60 days for international orders,
measured after the applicable processing period has been completed, please contact us.
We will review the tracking information and shipping details.
If the shipment is verified as lost or undelivered, we will provide either:
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A free replacement shipment, or
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A full refund.
This coverage does not apply when delivery fails because the customer provided an incorrect or incomplete shipping address.
Lost Packages
If tracking has stopped updating for an extended period or the package appears to have been lost in transit, please contact:
We will review the available tracking information and, when appropriate, contact or investigate the matter with the applicable shipping or fulfillment provider.
If the shipment is verified as lost, we will provide an appropriate resolution in accordance with our Returns, Refunds & Exchanges Policy.
Tracking Shows Delivered but Package Cannot Be Found
If tracking indicates that your package has been delivered but you cannot locate it, please:
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Verify the shipping address on your order.
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Check around your property, including your porch, mailbox, garage, reception area, or other possible delivery locations.
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Ask household members, neighbors, building staff, or anyone else who may have accepted the package.
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Contact the applicable delivery carrier for additional delivery information.
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Allow up to 36 hours in case the carrier's delivery scan occurred before final delivery.
If the package still cannot be located, contact us at support@theseute.com.
We will review the tracking and delivery information and work with you to determine an appropriate resolution based on the circumstances.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting your order.
Address Changes
If you notice an incorrect address after placing your order, contact us as soon as possible.
Address changes should be requested within 12 hours of placing the order.
We will make reasonable efforts to update the address if production or fulfillment has not progressed too far. However, address changes cannot be guaranteed once an order has entered production or shipping preparation.
After Shipment
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
If possible, we may provide available carrier information so you can contact the carrier regarding delivery options.
Orders that cannot be delivered because the customer supplied an incorrect or incomplete shipping address may not be eligible for a refund.
If a package is returned to the sender because of:
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An incorrect or incomplete address
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Failed delivery attempts
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An unclaimed shipment
we may be able to arrange reshipment. Additional shipping charges may apply.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customs requirements and charges vary by country and are determined by the applicable government or customs authority.
Theseute does not control these charges and cannot predict their amount.
Customs processing may also cause additional delivery delays.
Multiple Shipments
Because we work with multiple production and fulfillment locations, products from the same order may occasionally be shipped separately.
If this occurs:
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You may receive more than one package.
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Packages may arrive on different dates.
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Separate tracking numbers may be provided.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.
Order Modifications & Cancellations
You may request an order modification or cancellation within 12 hours of placing your order.
Please contact support@theseute.com as soon as possible and provide your order number.
Because made-to-order products may enter production quickly, we cannot guarantee changes once production has started.
After the 12-hour cancellation period has passed or production has begun, an order generally cannot be modified or canceled.
Returns, Refunds & Replacements
Because many Theseute products are made to order, we generally do not accept returns or exchanges because of:
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Change of mind
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Incorrect size selected by the customer
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Personal preference regarding color, material, fit, or style when the product matches its description
If you receive a product that is damaged, defective, incorrectly printed, or different from what you ordered, please contact us within 30 days of delivery.
Eligible claims may qualify for a free replacement or full refund.
Please review our Returns, Refunds & Exchanges Policy for complete information regarding eligibility and the claims process.
Nothing in this policy is intended to limit any consumer rights that cannot lawfully be excluded.
Contact Us
If you have questions regarding processing, shipping, tracking, or delivery, please contact:
Theseute LLC
5030 Timberline Rd, Num 5246
Cheyenne, WY 82009
United States
Website: theseute.com
Email: support@theseute.com
U.S. Phone: +1 (307) 640-6189
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)
We aim to respond to customer inquiries within 1–2 business days.