Shipping policy
Shipping Policy
Last Updated: October 16, 2026
This Shipping Policy explains how Theseute LLC, doing business as Theseute, processes, ships, and delivers orders placed on theseute.com.
Where We Ship
We currently ship only to addresses within the United States. Orders cannot be placed for delivery outside the United States.
Shipping Rates
| Method | Cost | Estimated transit time (after shipment) |
|---|---|---|
| Standard Shipping | $7.99 USD — FREE on orders of $99 USD or more | 7–12 business days |
| Express Shipping | $15.00 USD | 3–5 business days |
The final shipping charge is always shown at checkout before you pay.
Processing Time
Theseute products are printed and made to order after you place your order. Please allow 5–15 business days for production before your order ships. Processing time is separate from transit time. Orders are processed Monday–Friday, excluding U.S. holidays.
Total Estimated Delivery Time
- Standard: 5–15 business days processing + 7–12 business days transit
- Express: 5–15 business days processing + 3–5 business days transit
Express Shipping shortens transit time only; it does not shorten production time. Delivery times are estimates, not guaranteed delivery dates, and may be affected by carrier delays, weather, or peak holiday periods.
Fulfillment Locations
We work with production and fulfillment partners in the United States and Asia (including Vietnam and China). Depending on the product, your order may be produced and shipped from a location different from our business address, and items in the same order may arrive in separate packages. You will never be charged extra shipping because we split an order.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also check your order on our Track Your Order page. Please allow 24–72 hours after shipment for tracking to become active. Orders are delivered by USPS or another U.S. carrier.
Delayed or Lost Orders
If your order has not arrived within 30 days after processing is complete, please email support@theseute.com with your order number. If the shipment is verified as lost or undelivered, we will send a free replacement or issue a full refund. This does not apply when delivery fails because of an incorrect or incomplete address provided at checkout.
Tracking Shows Delivered but Package Cannot Be Found
Please check around your property, ask household members or neighbors, and contact the carrier. Allow up to 36 hours, as carriers sometimes scan packages before final delivery. If you still cannot find it, contact us and we will review the case with you.
Incorrect Shipping Address
Please review your shipping address before completing checkout. Address changes can be requested within 12 hours of placing your order. If a package is returned to us because of an incorrect address, failed delivery attempts, or an unclaimed shipment, we can arrange reshipment; additional shipping charges may apply.
Order Changes & Cancellations
You may request changes or cancellation within 12 hours of placing your order. After that, production may have started and the order can no longer be changed or canceled.
Returns & Refunds
Please see our Returns, Refunds & Exchanges Policy.
Contact Us
Theseute LLC
5030 Timberline Rd, Num 5246
Cheyenne, WY 82009
United States
Email: support@theseute.com
U.S. Phone: +1 (601) 996-3179
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)
We respond to inquiries within 1–2 business days.