BILLING TERMS & CONDITIONS

Billing Terms & Conditions

Last updated: August 1, 2026

These Billing Terms & Conditions explain how payments, billing, cancellations, refunds, and related matters are handled when you purchase from Theseute.

By placing an order on our website, you agree to these terms.

Definitions

Seller refers to Theseute, the owner and operator of this website.

Buyer refers to any customer placing an order through our website.

Products refer to all goods and services offered for sale on our website.

Pricing & Payment

All prices displayed on our website are in United States Dollars (USD) unless otherwise stated.

Payment is required in full before an order can be processed.

If payment is declined, cancelled, or cannot be authorized, your order will not be processed or shipped.

We accept major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other payment methods offered during checkout

Customers will never be charged for products that cannot be fulfilled. If payment has already been collected, a full refund will be issued to the original payment method.

Payment Security

For your security, Theseute does not store or have access to your complete credit or debit card information.

All payment transactions are securely processed by trusted third-party payment providers using industry-standard encryption and security protocols.

Your bank or payment provider may perform additional security verification before approving your transaction.

Product Availability

Although we make every effort to keep inventory accurate, product availability is not guaranteed.

If an item becomes unavailable after your order has been placed, we'll notify you promptly and issue a full refund if necessary.

Shipping

Shipping charges are calculated during checkout based on your destination and selected shipping method.

Estimated delivery times are provided for reference only and may vary due to circumstances beyond our control.

If your package is lost in transit and confirmed by the shipping carrier, we'll offer either:

  • A replacement shipment, or

  • A full refund.

For complete shipping information, please refer to our Shipping Policy.

Returns & Refunds

Because many of our products are made specifically for each order, we generally do not accept returns or exchanges due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

For complete details, please refer to our Returns & Refund Policy.

Order Cancellation

Orders may be cancelled or modified within 12 hours after purchase.

Once production has started, orders cannot be cancelled or changed because they are already being prepared for shipment.

Complaints

If you have any questions or concerns regarding your order, please contact our customer support team.

Email: support@theseute.com

Every request is reviewed individually, and we'll do our best to resolve your issue as quickly as possible.

Limitation of Liability

To the fullest extent permitted by law, Theseute shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

Governing Law

These Billing Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise required by applicable consumer protection legislation.

Changes to These Terms

We reserve the right to update or modify these Billing Terms & Conditions at any time.

Any changes become effective immediately upon publication on this page.

Your continued use of our website following any changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions regarding billing or payments, please contact us.

Theseute

Unit 1 Northgate Close
Horwich
ENGLAND BL6 6PQ
United Kingdom

Email: support@theseute.com

Customer Support Hours

Monday – Saturday
9:00 AM – 5:00 PM

We typically respond within 24 business hours.