SHIPPING POLICY

Shipping Policy

PROCESSING TIME

Your order enters production shortly after it is placed.

Our fulfillment partners operate warehouses in the United States, Europe, China, and Vietnam. Please allow 5–15 business days for processing.

Once your order has been shipped, you will receive a confirmation email with your tracking number as soon as it becomes available in the carrier's system.

SHIPPING PRICE

United States

  • Standard Shipping: $7.99

  • Free Shipping on orders over $99 USD

International

  • Standard Shipping: $9.99

  • Free Shipping on orders over $99 USD

SHIPPING TIME

United States

Orders are typically delivered by USPS or another trusted domestic carrier.

Estimated delivery time is 10–15 business days after shipment (Standard Shipping).

You'll receive an email containing your tracking information once your order has shipped.

International Orders

International orders are shipped using EMS, USPS, or local delivery partners depending on your destination.

Estimated delivery time is 2–5 weeks from shipment.

You'll receive an email with your tracking information once your order has shipped.

TRACK YOUR ORDER

You can track your order anytime on our Track Your Order page.

Simply enter your:

  • Order Number

  • Email Address

to view your latest shipment status.

YOUR TRACKING NUMBER HASN'T UPDATED

For many international shipments, tracking information may only update once the package arrives in the destination country or clears customs.

Don't worry—your package is still moving through the carrier's network.

Tracking updates may pause for several days while your shipment is traveling between countries. This is completely normal and does not necessarily indicate that your package has been lost.

SHIPPING PROBLEMS

If your order has not arrived by the estimated delivery date, please contact us at support@theseute.com and we'll be happy to assist you.

If you do not receive your order within:

  • 30 days from the order date (United States)

  • 60 days from the order date (International)

you may be eligible for either:

  • A replacement shipment, or

  • A full refund.

International shipments may be subject to customs duties, VAT, import taxes, or other government fees imposed by your local customs authority.

Theseute is not responsible for customs duties, taxes, or additional import fees.

TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT

If your tracking information shows your package as Delivered, please follow these steps before contacting us:

  • Verify your shipping address.

  • Check your order confirmation email.

  • Look for a delivery notice.

  • Check around your home, mailbox, porch, garage, or other safe locations.

  • Ask family members, roommates, neighbors, or your building manager if they accepted the package.

  • Contact your local postal carrier for additional information.

  • Please wait up to 36 hours, as some carriers may mark packages as delivered before the final delivery is completed.

If your package still cannot be located after 7 days from the expected delivery date, please contact us.

After reviewing the shipment with the carrier, Theseute may provide a replacement where appropriate.

WRONG SHIPPING ADDRESS PROVIDED

Please carefully verify your shipping address before placing your order.

1. Before Your Order Ships

If you notice an incorrect shipping address, please contact support@theseute.com immediately with your order number.

If your order has not entered production or shipped, we'll do our best to update the address.

2. After Your Order Ships

Once your order has been shipped, we cannot guarantee that the shipping address can be changed.

However, we'll work with both you and the shipping carrier to help locate your package whenever possible.

Orders that cannot be delivered because an incorrect shipping address was provided are not eligible for refunds or free replacements.

3. Returned to Sender

If tracking shows that your package has been returned to the sender because:

  • An incorrect shipping address was provided

  • Delivery attempts failed

  • The package was not claimed

we may offer to resend your order.

Additional shipping charges may apply.

Refunds are not available in these situations.

RETURN PROBLEMS

Because many of our products are made specifically for each order, we do not accept returns or exchanges due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference

If you receive a damaged, defective, or incorrect item, please contact us at support@theseute.com within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos showing the issue

  • Photos of the shipping label (if available)

Please do not return any item without contacting us first.

Returns sent without prior authorization may not be accepted.

Please do not send your return to the address shown on the shipping label.

CONTACT US

If you have any questions regarding shipping or your order, please contact us.

United States
110 Cole St
Forney, TX 75126
United States

United Kingdom
Unit 1 Northgate Close
Horwich
ENGLAND BL6 6PQ
United Kingdom

Email: support@theseute.com

Our customer support team typically responds within 1–2 business days.